Shipping & Returns

Our returns policy

Return of goods :

We operate a "no-quibbles" guarantee, which means that if for any reason you are unhappy with your purchase, simply return it to us complete in its original condition with it original packaging and instructions within 7 days from date of invoice. We will then offer either an exchange or refund. All items must be returned using Royal Mail recorded, special Delivery or a recognised courier services that requires a signature for the delivery. If the return is due to an error we have made we will gladly refund the delivery charges. Please see contact details below for advice. Maximon Solutions Ltd cannot be held responsible for loss or damage of return items.

Next day delivery refers to "next working day delivery" If Item is in stock.

For Items that have to be ordered the delivery time will be increased [usually 2-3 working days]

If the items are either faulty or damaged please return them to our returns team at the address below quoting the invoice document number and they will arrange for a replacements to be sent:

RETURNS
Walkie Talkies
22 Soho Mills
Wooburn Green
Buckinghamshire
HP10 0PF

Email: admin@walkie-talkies.com

1. Your Right of Cancellation.
The right of cancellation is governed by the "Distance Selling Regulations 2000".
1.1. You have the right to cancel the contract from the date the order was placed and up to seven working days after delivery, (beginning the day after delivery). Goods made to the buyers chosen specification (i.e. custom built) as described in section 13 of the Distance Selling Regulations 2000 cannot be returned under the 7 working day "cooling off period". Please see 13 of the Distance Selling Regulations 2000 for further information.

1.2. To exercise your right of cancellation, you must give written notice to the seller by email at the email address shown below giving details of the goods ordered and (where appropriate) their delivery.

1.3. Once you have notified the seller that you are cancelling the contract, the seller will refund or re-credit you within 30 days for any sum that has been paid by you for the goods excluding any direct charges incurred by the seller.

1.4. Refunds cannot be given for any software purchased that has been opened (i.e. seal or outer packaging removed) or activated, as activated software is tied to the user and computer used to activate it. Providing the operating system (i.e. Windows XP) has not been activated, a refund will be issued for the operating system on cancelling the contract. Please see section 13d of the Distance Selling Regulations 2000 for further information.

1.5. The Buyer has a duty of care, under these terms, to take care of the goods so that they may be sold again as new, by the Seller. The Seller will claim, from the Buyer, for the resulting loss in value for goods not kept so that they may be sold again as new. The Buyer must make the goods freely available at the original delivery address, to the Seller or his agent, within 21 days of cancellation, for collection on a working day.

1.6. If you wish to cancel an order that has been built and/or tested but not yet dispatched, a cancellation charge of 25% will apply. This is to cover the costs incurred by us processing your order.

1.7. Any orders that are returned within the 7 working day cooling off period will be subject to the costs of recovering the goods. This includes but not limited to the cost of packaging the goods, delivering the goods, collecting the goods and other recovery costs.

Right to Cancel

In addition to the above, under the Consumer Protection (Distance Selling) Regulations you may cancel your order for any reason within seven working days following the day on which you receive the goods.

We regret that this cannot apply where sealed audio and video recordings or software products have been unsealed.



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